SUPPORT:

SUPPORT:

The answer for frequent questions you will find in the FAQ section



General questions:

What is KYRREX?
Founded in 2018, KYRREX is a Malta based cryptocurrency exchange providing advanced services for digital currency traders and liquidity providers.
How to register at KYRREX?
The first step leading to the quick and safe cryptocurrencies trading is registering with KYRREX, by clicking „Log in”, and then "Sing Up" button. At the beginning, you just need to give your mail address and choose your password. After a moment you will receive an e-mail verification message. Click on "Verify e-mail". Next, you will be redirected to site to login to your account.
I didn't get my e-mail verification link
E-mail verification link is generated automatically, therefore it should reach you immediately. If it didn't happen – you could use Resend button or check your spam filter. If you still got nothing, contact our support team.
Can I create an account if I am not an adult?
If you have not reached the age of 18 yet, you cannot create an account on KYRREX.
Do I need to verify my personal information?
According to the terms of use, the account should be verified in order to obtain full functionality of the website. Full functionality means for example: the possibility to deposit and withdraw the funds from the account.
In order to verify your account, choose the button „Verify your account” from your customer area.
Account verification
According to the terms of use, the account should be verified in order to obtain full functionality of the website.
The verification process is a standardized compliance measure for anti-money laundering (AML), know your customer (KYC), and counter-terrorism financing (CTF) laws and regulations.
The process consists of a completing an online questionnaire and submitting supporting documentation. A signed declaration confirming the accuracy of the submitted information is required, authorizing KYRREX to complete the verification process.
How to verify your account? You just have to send scans of two documents:
Both sides of an ID document - passport or ID card.
Address confirmation document, not older than 6 months.
It can be:
bill (for electricity, water, telephone, gas, etc.). All invoices from stationary and internet stores are not accepted.
agreement (eg with a bank or insurer) with visible stamp and signature. The rental contract for the purchase/sale of the car is not accepted.
official letter (Tax Office etc.)
confirmation of the transfer from the account (you must be the sender)
summary from the bank account

Or you can opt to go through third-party verification vendor. You will be redirected to vendor site and should follow the vendor instructions.
Is KYRREX account is safe?
The security of our customers' resources and data is a priority for us, and we care about them on many levels.
Cryptocurrency funds of our clients are stored on encrypted "cold wallets", which means they are not directly linked to the exchange servers. This solution ensures that no funds will be available to third parties.
KYRREX offers a variety of account security features through two-factor authentication as well as different notification settings.
How to use two-factor authentication provided by Google Authenticator?
It's important to keep your funds on KYRREXX account under your constant control. That's why it's important to turn on the security measures that protect you against attacks of unauthorized individuals who want to deprive you of your money. When you enable the additional security method, your account will ask you to verify all important transactions such as sign-in, withdrawals and changes of your settings.

The recommended by KYRREX method is the two-factor Google Authenticator verification. It is a mobile app that generates one-time codes to log in and confirm various actions on your account. Whenever you want to perform an important operation, your account will ask you to enter the code generated by the Google app. At this point you will be sure that even if someone hack into your computer, he won't be able to perform actions on your account without accessing your phone.

To start using Google Authenticator, log in to your KYRREX account and then find the Settings tab. Once you're in this tab, you need to enable the Google Authenticator option.
I can not login to my account
In case you forgot your password, simply click on „I forgot my password” button below logging section. Type in your e-mail and check your mailbox – you will receive a link enabling you to change your password.

If you receive an "account blocked" message, please contact our support team.
Making a Deposit
You can fund your KYRREX account by depositing cryptoassets from your external wallet or a third party exchange. To do this go to your customer area and wallet tab. Select the currency which you’d like to deposit to your account. Click the Deposit button and get the address for the wallet of your choice. Choose Copy to Clipboard when copying the address to ensure the address is copied correctly.
Open the external wallet from which you wish to send the funds and paste your KYRREX address into the application as the transfer destination.
Withdraw to wrong address
We will start the withdrawal process as soon as you click the Withdrawal Confirmation button. Unfortunately, there is no way to stop this once initiated. Due to the anonymity of the blockchain, we are also unable to locate where your funds have been sent. If you have sent your coins to the wrong address by mistake, please use other means to try and locate and/or contact the recipient of your funds.
Sent to wrong address
If you sent your coins to a wrong address, KYRREX did not receive these coins. And KYRREX does not know who controls those addresses and has no means of recovering those coins. If you know who that address belongs to, it is recommended that you contact to the owner of the target address to negotiate your coins back.
What fees do you charge?
Trading Fees
Trading fees have a distinction of a "maker" fee or a "taker" fee.
Maker fees are paid when you add liquidity to our order book by placing a limit order below the ticker price for buy, and above the ticker price for sell.
Taker fees are paid when you remove liquidity from our order book by placing any order that is executed against an order on the order book.
If you buy or sell using a market order, you will pay the taker fee because a market order immediately removes liquidity (other traders' offers) from the order book.
If you place a limit buy below the current market price, or a limit sell above the current market price, then you will pay the maker fee if the market moves into your limit order because you added liquidity to the order book, while other traders took your offer from the order book.

Deposit Fees
You pay no fees for cryptocurrency deposits.

Withdrawal fees
For an overview of withdrawal fees, please visit
Securing Your Account
1. Enable 2 factor authentication
2. Whitelist withdrawal addresses

KYRREX Order Types
KYRREX offers several order types via the trading platform to give you the tools necessary to execute your trading strategy successfully.

A limit order is one of the most basic order types. It allows the trader to specify a price and amount they would like to buy or sell.

A market order is an order type that executes immediately against the best price available. As long as there are willing sellers and buyers, market orders are filled. A market sell will match the best available bids on the order book, and a market buy will match against the best available asks on the order book.

Market orders are often used when rapid execution is prioritized over the price at which the order executes. When placing this order, the trader prefers the trade to happen immediately at the current best price available.

A stop order is used to trigger a market sell when the market drops to your trigger price, or used to trigger a market buy if the market rises to your trigger price. This is often used as a stop loss order if the market is moving against an open margin position. Stop orders will fully execute as a market order once the trigger price is reached.
Stellar (XLM) Deposits & Withdrawals
Depositing Stellar Lumen (XLM) to KYRREX requires both a deposit Address and a deposit Memo.
On the wallet page, the deposit address is shown at the top, with the deposit memo for your wallets shown below.
To make a deposit to your Exchange wallet, for example, you will need to use the deposit address shown near the top and the deposit memo next to your Exchange wallet.

Please note: If you fail to include the deposit memo with your deposit your XLM will be lost forever.
Please contact support if you have any questions or concerns.